Over the course of two weeks we have had students claim that they are not receiving email information from us. We receive the emails, send the information and well, call it a day until we get the what I call 'Banshee email'. The screaming (if we could hear the words would be) that nothing has been sent.

We send copies of copies of copies. All of which are copied and placed in the students file with notations of failed contact. Now, AOL is infamous for claiming that our site emails are spam, which we all know they are not, so they are sent to the spam folder. Who looks there? We do but that is only because sometimes student emails are set as spam by our filter as well.

IF this happens do not write those all caps letters as usually it can in fact be explained, copies of all past emails will be sent to you.
All information is sent as out quickly as humanly possible just like the proud parents of a new born babe sending birth announcements to friends and family!

Recently we had one young lady that this was happening to. She was so nice and sweet about it. Some info was getting to her while others were not. Never did figure that out, but the point is, her attitude was so pleasant that it was a pleasure working with her. Personally, I appreciated it as I was so frustrated!

Push comes to shove call! Leave a message explaining what is happening on your end. Simple to do, right?